“Being new home owners and harboring anxieties of home building, I want to share our experience with Anden Building Products. It all started with the fantastic job they did in getting LeafFilter installed in our newly built home which led us to requesting their exterior shutter installing services. To no surprise, I am glad to say we are happy with the product as well as the professionalism with which every aspect of our order was handled. This entailed Marcus’ guidance and unsolicited advice to having Sonia-Michelle offer prompt and helpful customer service. I cannot forget Tyler’s great work ethic in installing the shutters. This was a very wonderful experience considering so many companies these days forget the importance of great customer service and quality products.”
Regards, Aleix
“Dear Sirs,
Yesterday, we had our eavestroughs repaired and fitted with your LeafFilter System.
The young man was not only knowledgeable and efficient, but one of the most pleasant and congenial people we have ever met. He reminded me of the Sales Consultant – The type of folk that one wants for friends. You are to be highly commended for attracting to your organization, such quality personnel. And while we are at it, you telephone receptionist is a cut above the average as well.
Judging by the construction and installation of our eavestroughs, there will be little reason for contacting you further in the regards, even though we would be delighted to deal with your organization again.”
From one very satisfied customer, George
“Dear Anden Building Products,
When I approached you at the Home Show in London to tell you of the problems I had experienced when I had installed Gutters on my home some time ago, my intention was to just to inform you of what has taken place. You listened to what I had to say and then came out to the house to inspect it.
Your prompt attention and concern were most appreciated and your kindness in giving me a gift certificate for dinner was totally unexpected. It is not often that one run’s into a business which will take the steps that you did to maintain good customer relationship. I would have no hesitation in recommending your company to my friends and family. When I called you later ask for assistance in finding someone to fix my roof, you were again, most helpful.
I did telephone the Better Business Bureau of London to tell them about what you had done to satisfy a customer – too many people will call to register a complaint and I felt that I should let them know that there are business owners in London who will take steps over and above to rectify a situation. I will be sending them a copy of this letter.”
Again, thank you for everything.”
Sincerely, Irene
